In the role of AI Process Engineer, you will lead innovation by transforming processes using Lean Six Sigma, AI, automation, and other digital solutions to drive efficiencies and meaningful impact to operations. This role is strategic and hands-on, identifying high-impact opportunities, designing optimized and tech-ready workflows, and embedding the right mix of technologies. You will accelerate business results and unlock the full potential of process and technology. You will report to the Director of Process Engineering, Automation, and Business Intelligence.
Key Responsibilities:
-Identify high-impact AI and/or process improvement opportunities through structured analysis, impact sizing, and alignment with business objectives.
-Map and analyze end-to-end workflows to identify inefficiencies, manual effort, non-value-add activities, and potential technology leverage points.
-Assess technology readiness by evaluating workflows for standardization, input structure, variability, and exception handling to determine suitability for AI, automation, and other digital solutions.
-Design tech/AI ready and optimized processes by standardizing workflows, structuring inputs, reducing variability, and embedding modular logic, ensuring seamless technology integration with appropriate human-in-the-loop controls and governance mechanisms.
-Define technology support models including tiered support services, escalation paths, SLAs, and support processes.
-Prompt engineering to design, refine, and optimize AI prompts that drive accurate, relevant, and high-quality outputs. Build prompt libraries, usage guidelines, and enablement frameworks.
-Facilitate process transformation workshops with business and technology stakeholders to drive alignment, uncover improvement opportunities, and co-design an improved future state.
-Train process engineers to identify and assess AI opportunities, assess workflow readiness, embed AI solutions into streamlined processes, and apply prompt engineering best practices.
-Develop playbooks, frameworks, and standards to support technology-enabled process transformations.
-Independently lead and manage projects from scoping to delivery, ensuring strategic alignment, stakeholder engagement, and timely execution.
-Create key artifacts including executive and detailed current state process maps, process analysis summaries, and future-state design flows.
-Partner with business and technology teams including Customer Success & Innovation (CSI), AI Strategy, AI Delivery, and other technology delivery teams.
To succeed in this role, you have:
-6+ years in leading process transformations leveraging Lean Six Sigma methodologies.
-1-2 years of experience leveraging and embedding AI solutions within workflows with a strong understanding of AI capabilities, limitations, governance considerations, and process integration best practices.
-Strong understanding of technology capabilities, limitations, and success enablers including automation, AI, and other common efficiency-related digital solutions.Strong facilitation skills to guide cross-functional teams through complex business challenges.
-Executive storytelling and visual communication skills to translate complex process insights into clear, compelling narratives.
-Enablement leadership to train process engineers, design AI process transformation playbooks, frameworks, and prompt libraries.
-Strong leadership skills to build trust, influence outcomes, and drive meaningful change.
-Lean Six Sigma Green/Black Belt certification is required.
-Capital Markets process knowledge is considered an asset.
-Change Management experience is considered an asset.
