Our client is looking for a Services Consultant that will be responsible for providing the following services to a Bank: Under the direction of the assistant Director, Automation Tools and Computer Services.
Responsibilities:
Interact with internal stakeholders and subject matter experts to identify goals, best practices, and other active methods for gathering and analyzing their data to identify process performance areas
Identify and establish the scope and parameters of requirements analysis to define impact, outcome criteria, and metrics
Prepare storytelling narratives in activities such as developing a business case, building requirements, writing user stories and use cases.
Assist with the implementation of revised company processes and workflows.
Assist in the design and/or update of workflow and process strategies to improve business performance and monitor the efficacy of the new and updated workflows
Assist with creating and presenting process reports for client approval, while overseeing the implementation of revised Bank processes and workflows
Assist with the development of test plans and scripts
Other related activities and deliverables, as requires
Required Qualifications & Skills The Consultant should have the following qualifications and skills:
University degree or college diploma in business administration or a related field
Demonstrated analytical experience with Microsoft’s suite of tools including Visio, Excel, PowerPoint and Word
Proficient in the use of Atlassian Jira
Proficient in the use of ServiceNow ITSM modules and reporting
Agile and innovative individual, who can thrive in an environment of change and ambiguity
Demonstrated client-facing expertise and proven analytical background
Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly
Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles Additional Qualifications The following will also be considered:
Demonstrated ability to organize effectively
International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP)designation