The Consultant will be responsible for providing the following Services to the client: Under the direction of the assistant director of automation tools and compute services team:
Work with internal stakeholders and subject matter experts to meet project goals and best practices
Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines
Gather and analyze data to identify process performance gaps, recommending improvements where necessary
Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics
Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
Communicate with clients as needed to clarify requirements and provide progress updates
Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented
Monitor JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members
Assist in creating and presenting process reports and dashboards for client approvals and executive reviews
Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned
Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated
Work with other teams and ensure compliance with established processes
Follow up on pending tasks and dependencies to move projects forward
Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements
Support end-to-end process validation and user acceptance testing
Provide all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination
Adapt to shifting priorities and support the project manager in various administrative and strategic capacities
Other related activities and deliverables as required
Required Qualifications & SkillsThe Consultant should have the following qualifications and skills:
University degree or college diploma in business administration or a related field
A minimum of 5 (five) years of analytical experience
Demonstrated experience with Microsoft’s suite of tools includingo Visio, Excel, PowerPoint and Word
Proficient in the use of Atlassian JIRA
Proficient in the use of ServiceNow ITSM modules and reporting
Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity
Demonstrated client-facing expertise and proven analytical background
Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly
Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles
Additional Qualifications:
Demonstrated ability to organize effectively
International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation
