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Our Client is seeking a Microsoft 365 & IP Telephony Specialist to support the governance, configuration, and adoption of Microsoft 365 applications, and ensure the reliability and compliance of enterprise IP telephony systems within a hybrid environment. This role requires technical expertise and business-facing collaboration, especially in safety-critical communication systems.
Key Responsibilities
Manage Microsoft 365 application configuration and lifecycle, developing and maintaining governance policies.
Design and recommend Microsoft Teams custom policies, channel structures, and permission settings.
Create and test conditional access policies (user stories, use cases, testing scenarios, feedback reporting).
Support business operations and user adoption across a hybrid IP telephony environment (SmartTAP, Cisco Jabber, Cisco Contact Centre, room devices).
Provide business support and analysis for IP telephony systems in power plant environments, ensuring high availability and compliance with safety-critical communication protocols.
Contribute to the design and oversight of call group configurations and emergency call routing, aligned with operational control room requirements and plant safety procedures.
Collaborate cross-functionally to troubleshoot and optimize IP phone configurations in large-scale industrial environments.
Mandatory Skills
Strong knowledge of Microsoft 365 administration, governance, and lifecycle management.
Experience with Microsoft Teams policies, configurations, and permissions.
Expertise in conditional access policy design, testing, and rollout.
Hands-on experience with IP telephony systems, including SmartTAP, Cisco Jabber, and Cisco Contact Centre.
Ability to support business-critical communication systems in regulated, safety-sensitive environments.
Strong troubleshooting and analytical skills across enterprise telephony and collaboration platforms.
Desired Skills
Experience configuring and maintaining Cisco Contact Centre solutions.
Familiarity with vendor evaluation and rollout of SmartTAP recording solutions.
Ability to serve as a liaison between IT, vendors, and business users for Microsoft 365 feature enablement.
