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Our client is seeking a Product Manager to enhance the service experience for its 490, 000+ members and employers. This role involves identifying, developing, evaluating, and maintaining new product engagement strategies, with a focus on digital platforms and communication. The Product Manager will understand evolving pension business needs, identify risks, and find resolutions to achieve business outcomes.
Key responsibilities include:
Leading the development of product strategies and execution roadmaps for digital platforms.
Developing and implementing innovative engagement programs, monitoring effectiveness, and making data-driven adjustments.
Leveraging digital technologies to enhance educational experiences on websites.
Identifying new product opportunities and contributing to end-to-end client experience strategies.
Translating product strategies into initiatives and leading/supporting cross-functional teams in delivering enhancements.
Managing the development and implementation of new products or enhancements, and defining business requirements.
Managing product and service positioning, ensuring consistency.
Overseeing the portfolio of existing product features, promoting adoption, and maintaining competitiveness.
Ensuring timely completion of multiple projects, providing project management support (plans, schedules, budgets, status).
Monitoring the marketplace for opportunities, regulatory developments, and trends to propose innovations.
Providing input on vendor negotiations and managing vendor relationships.
Creating compelling presentations for senior management and various stakeholders.
Leading and championing successful change within the division, challenging existing business processes.
Developing cross-functional business partnerships.
Being creative, diligent, innovative, and a problem-solver.
Required qualifications include:
Minimum 3 years of experience leading multi-disciplinary teams and defining/tracking success metrics.
Proven critical, rational, and logical thinking abilities.
Excellent time-management skills, project management, and ability to delegate and influence.
Proven communication and negotiation skills.
Adaptability to change and resilience under pressure.
Capability to work in both structured and ambiguous environments.
Ability to see the big picture while managing details.
Strong knowledge of retirement products and the marketplace.
