Product Strategy and Enhancement: Develop and implement innovative product enhancements for members and employers to enhance adoption, satisfaction, and overall experience, ensuring appropriate economic value. Monitor program effectiveness and make data-driven adjustments.
Change Management: Oversee the change management process for product enhancements, ensuring plan operations teams are fully informed and prepared to support changes.
Execution and Leadership: Translate product strategies into initiatives, leading or supporting multidisciplinary and cross-functional teams to deliver enhancements. Identify, build, and own business requirements from major stakeholders.
Portfolio and Positioning: Manage product and service positioning for consistency, and manage the portfolio of existing product features, maintaining competitiveness with peer plans.
Project Management: Ensure the successful and timely completion of multiple, simultaneous initiatives, meeting key success metrics. Develop plans, schedules, and status for initiatives, monitoring progress and managing communications.
Market Intelligence: Monitor the marketplace for opportunities, improvements, regulatory and industry-wide developments;collect and analyze data to propose product innovations.
Vendor Management: Provide input and direction on vendor negotiations and manage vendor relationships as required.
Influence and Advocacy: Build cohesive and compelling presentation material for senior management to build support and buy-in. Create and maintain a leadership presence by championing successful change and challenging existing business processes. Develop cross-functional business partnerships.
Innovation: Be creative, diligent, innovative, and a problem solver and solution provider in addressing challenges.
Education and Experience:
University degree or post-graduate and/or equivalent training, education and experience.
5-8 years of progressive experience in product development, digital technology, marketing, or other relevant industry experience.
Minimum of 5 years of pension business experience, ideally in the pension environment (including banking, insurance, or consulting business), preferably within product development.
Minimum of 3 years of experience developing comprehensive business cases, strategies, KPIs, and product roadmaps.
Core Competencies:
Proven track record of launching products or defining service experience for external customers.
Ability to develop, articulate and deliver compelling arguments and presentations.
Possess a risk and controls mindset to safeguard information and balance operational risk and regulatory compliance.
Skilled at developing strong, authentic relationships and collaborating with internal and external partners and stakeholders.
Minimum of 3 years leading multi-disciplinary teams to deliver on projects, with knowledge on defining and tracking success metrics.
Soft Skills:
Proven ability to use critical, rational, and logical thinking.
Excellent time-management skills in project management, with an ability to delegate and influence.
Proven communication and negotiation skills.
Adaptable to change and resilient under pressure.
Capable of working in environments that are both structured and ambiguous.
Ability to see the big picture but manage details.
