One behalf our our client, we are seeking a Head of IT, who will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive our client's operations and customer experience. This role will play a key role in shaping and implementing the company’s IT strategy to support growth in both retail and e-commerce. The Head of IT will lead a dedicated team, manage key vendor relationships, and ensure robust cybersecurity and operational efficiency.
Key Responsibilities:
Develop and implement the IT strategy aligned with business goals, focusing on e-commerce, digital transformation, and operational scalability.
Lead IT projects that support business growth, improve customer engagement, and enhance team productivity.
Identify and evaluate new technologies to keep the company competitive in the retail industry.
Lead the end-to-end reimplementation of the company’s ERP system to improve efficiency, scalability, and data accuracy across operations.
Collaborate with key stakeholders and the external System Integration partners to define project requirements, timelines, and deliverables.
Ensure a seamless transition with minimal disruption to business operations and provide post-implementation support and optimization.
Oversee and maintain the company’s digital and in-store systems, including point-of-sale (POS) systems, ERP, CRM, and e-commerce platforms.
Ensure consistent performance, security, and high availability for all company tech assets and platforms.
Manage IT budgets, forecasts, and cost-effectiveness.
Establish a Disaster Recovery program.
Build and maintain strong relationships with key technology vendors and service providers to ensure high-quality and cost-effective solutions.
Negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs).
Regularly assess vendor partnerships to ensure they align with company goals and support strategic objectives.
Manage cybersecurity infrastructure and policies to stay up to date with best practices, protecting customer data and company information.
Ensure compliance with data protection regulations (e.G., PCI, GDPR, CCPA) and industry standards.
Build and manage a high-performing IT team, fostering a collaborative and innovative culture.
Oversee training and professional development to keep the team up-to-date with technology trends and skills.
Stakeholder Collaboration:
Collaborate with cross-functional leaders (e.G., Finance, Marketing, Operations, Planning) to align IT initiatives with company objectives.
Chair the IT Steering Committee which is comprised of CEO, CFO, and other members of the Executive team.
Manage relationships with external vendors and service providers to ensure efficient and effective technology solutions.
Qualifications: •Bachelor’s degree in Computer Science, Information Technology, or a related field. •Preference for certifications in one or more of the following: ITIL, TOGAF, SAFe, CISSP. •8+ years of experience in IT, with at least 3 years in a leadership role, preferably in retail or e-commerce.
