We are seeking an experienced IT Change Manager / Project Manager to manage and coordinate the end-to-end IT Change Management process. The role focuses on minimizing operational risk, ensuring effective change governance, and supporting successful technology implementations.
Key Responsibilities
Manage and govern the IT Change Management process in alignment with ITIL best practices.
Review and assess Requests for Change (RFCs), including risk, impact, readiness, and implementation plans.
Coordinate change schedules, approvals, stakeholder communications, and implementation activities.
Lead and facilitate Change Advisory Board (CAB) meetings.
Ensure appropriate testing, validation, rollback, and communication plans are in place.
Evaluate and escalate high-risk changes as required.
Collaborate with Incident, Problem, Release, and Service Management teams.
Track change KPIs, analyze failed or unauthorized changes, and drive continuous improvement.
Maintain documentation and support audit and compliance requirements.
Qualifications
Bachelor's degree in IT, Computer Science, Business, or a related field, or equivalent experience.
5+ years of experience in IT Change Management, ITSM, IT Operations, Release Management, or a related area.
Strong understanding of ITIL and Change Management practices.
Experience with CAB processes, ITSM tools, stakeholder coordination, and risk management.
Strong communication, organizational, and problem-solving skills.
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