We’re looking for an experienced IT Service Management Specialist with expertise in BMC Remedy to optimize service management processes, drive automation, and enhance operational efficiency. Join us and make a direct impact on customer satisfaction while shaping the future of IT services! Key Responsibilities:
Manage IT Service Management (ITSM) Bin and Mailbox, ensuring timely processing of service requests.
Fulfill IT service requests and manage Remedy profiles and approval hierarchies.
Oversee work orders and task statuses within the BMC Remedy platform.
Analyze service requests to identify patterns and areas for process improvement.
Drive automation initiatives by evaluating opportunities, performing cost-benefit analyses, and implementing solutions.
Manage the lifecycle of automation projects, from conception to implementation and outcome analysis.
Generate reports on service performance, automation impacts, and ensure compliance with ITSM policies.
Required Skills and Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
3-5 years of experience in IT service management, specifically with BMC Remedy.
Strong understanding of ITIL processes and best practices for service management.
Proficiency in administering and configuring the BMC Remedy ITSM suite.
Experience with automation technologies and tools for IT service delivery.
Strong analytical, problem-solving, and reporting skills, with proficiency in Tableau or other reporting tools.
Excellent communication and interpersonal skills, with the ability to manage projects in a fast-paced environment.
