Work with a team of production support analysts in Toronto to provide high-touch trading floor support to the Fixed Income Rates and Credits Desks.
Act as a Player, combining technical and business knowledge, project management, and communication skills.
Manage Production, acting as an escalation point for operational teams in incident response, problem management, and root cause analysis.
Own day-to-day operational support, driving production stability, reliability, and service excellence through a data-driven approach.
Ensure accurate logging of incidents, conduct Problem Review Meetings, and track action items to closure.
Drive efficiencies through tools and process improvements.
Provide leadership and subject matter expertise to team members and own the IT Support relationship with Trading desks.
Required Skills & Experience:
5+ years of IT experience with strong knowledge of Capital Markets, including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities, Futures).
Hands-on knowledge of the full Fixed Income trading lifecycle.
5+ years hands-on support knowledge of ION and Bloomberg TOMS.
Excellent verbal and written communication skills and good temperament.
Ability to manage priorities, book of work/open issues from trading desks, and work across IT and external vendors to drive issues to resolution.
Solid Linux, SQL, and scripting language experience (Shell, Perl, Java, Python, etc.).
Experience with Database, Linux, Windows, and basic infrastructure;good knowledge of enterprise scheduler platforms and monitoring tools (Control-M, Geneos, Tableau, ServiceNow).
Working knowledge of underlying infrastructure and interoperability.
Solid knowledge and experience implementing ITIL Service management practices (Event, Incident, Problem, Change management activities);production data analysis using ServiceNow, PowerPoint, and Excel.
Nice to Have:
Working knowledge of Murex.
Experience in DevOps and cloud technology (AWS, GridGain).
