We are seeking an experienced Service Desk Analyst to support an enterprise IT environment. The role will focus on laptop refreshes, device deployment, hardware lifecycle management, endpoint provisioning, and user support.
Key Responsibilities
Configure and deploy Windows 10/11 laptops, including enrollment and deployment through Microsoft endpoint management tools.
Set up and validate laptops, docking stations, monitors, and other peripherals.
Perform user data and profile migrations from legacy devices to new equipment.
Maintain accurate asset and device records within ServiceNow or similar IT service management platforms.
Provide onsite and remote support for device deployments, user onboarding, login issues, and basic troubleshooting.
Decommission legacy devices, including data sanitization, asset updates, and preparation for redeployment or disposal.
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