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Snr Business Analyst - Process Automation and Optimization
Requirements Gathering: Engage with stakeholders to gather, analyze, and document detailed functional and non-functional requirements for billing processes, translating business needs into actionable system and process requirements.
Solution Design: Collaborate with Solution Architects and technical teams to map current-state processes, define future-state workflows, and co-develop simplified, automated solutions using existing technology.
Project Support: Contribute to project planning and budgeting, estimate effort for various activities, and provide input on scope, resources, and vendor needs.
Implementation & Facilitation: Act as a key liaison between business and technical teams, ensuring requirements are understood and implemented as designed, and facilitating cross-team collaboration for alignment with enterprise architecture and compliance.
Testing Leadership: Lead the planning, coordination, and execution of User Acceptance Testing (UAT), Integration Testing, and Solution Verification, including developing test cases and tracking issue resolution.
Deployment & Post-Go-Live Support: Support deployment planning, release readiness, cutover activities, and provide post-go-live support to monitor solution performance and ensure smooth transitions.
Documentation Ownership: Develop and maintain comprehensive documentation, including business processes, solution design, testing artifacts, and training materials.
Methodology & Mentorship: Advise and mentor project teams on various methodologies (e.G., waterfall, agile) and coach other Business Analysts on processes, techniques, and best practices.
Required Skills & Experience:
Strong hands-on experience with business process mapping and requirements gathering, specifically for financial processes.
Ability to analyze current-state workflows and co-design simplified, automated solutions.
Proven experience in end-to-end project delivery (discovery, design, implementation).
Familiarity with enterprise platforms (e.G., Workday, Salesforce, RPA tools) is an asset.
Ability to work across business and technical teams.
Excellent facilitation, documentation, and communication skills.
Undergraduate degree in a relevant discipline.
Preferred Qualifications:
Certifications in Business Analysis (e.G., CBAP), Project Management (e.G., PMP), or Change Management.
Minimum eight years of related experience, including at least two years of managerial experience.
Degree in IT or Business Administration.
Experience implementing COTS systems (e.G., CRM, Salesforce, Workday).
Project experience in a higher education or public sector environment.
Experience with RFPs, change management, data management, and enterprise architecture.
Technical expertise in IT project management of large-scale systems, including development, enterprise architecture, business process change, quality assurance, testing, data migration, and systems integration.
Competencies: Collaboration, Communication for Results, Problem-Solving, Accountability, Analytical Thinking, Business Enterprise Knowledge.
Reporting Structure: Reports directly to the Senior Project Manager within the project team, working closely with senior leadership and staff in administrative and academic units.
Consequence of Error/Judgment: This position holds significant responsibility for project decisions that can impact the Company's strategic goals and financial well-being. The ability to foresee and mitigate potential problems is critical.
