Our client is seeking an experienced UX Researcher to join their product team. This role is crucial for helping them better understand our customers' behaviours and needs to shape their enterprise cloud-based solutions. The product team highly values user research, and the UXR team is growing rapidly. They are looking for a resourceful, self-motivated researcher who is passionate about being a voice for users, stays current on innovations, and collaborates effectively with diverse colleagues.
Key Responsibilities
Collaborate with stakeholders: Build and maintain relationships with designers, product managers, and executives to determine research needs and timelines.
Plan research: Create research plans using appropriate quantitative/qualitative methods to uncover actionable customer insights.
Prioritize opportunities: Work with the UXR team and stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment.
Primary research: Independently conduct research using methods such as interviews, surveys, usability tests, and web analytics to explore user behaviours and pain points.
Analyze data: Analyze and synthesize user data, including data from production systems, to uncover actionable insights and make product design/strategy recommendations.
Socialize insights: Actively socialize research findings to diverse audiences, including executives, to guide product design and strategy decisions.
Education
Bachelor's or graduate degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, business and marketing, or a related field or equivalent practical experience.
Knowledge and Competencies
Best practices for user-centric design and UX/HCI research.
Experience in product and market research.
Deeply understand the strengths and shortcomings of different research methods, including when and how to apply them.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills, to effectively inform and guide others.
Able to skillfully analyze a variety of quantitative data (e.G., from surveys, A/B testing, usage tracking).
Able to work flexibly and efficiently, balancing time constraints, various priorities, and rigorous research.
Able to collaborate well with colleagues from different teams and cultures.
Natural tendency to proactively look for ways to improve products/processes, take initiative, and deliver results.
Innate curiosity about people and desire to improve their experience with our products.
Experience
5+ years of full-time work experience planning and conducting primary User and Market research in industry (e.G., consulting company, tech company, digital design agency).
Experience with a variety of quantitative and qualitative research methods.
Experience creating a variety of research deliverables and artifacts, such as slide decks, videos, infographics, and journey maps.
Experience conducting user-centered research in the medtech or healthcare industry.
Bonus points: Research experience in an enterprise software, mobile, global and/or SaaS company.
